“Our management team entered the process of becoming ISO 9001:2015 with a great deal of skepticism. For years we had heard the rumors of all the work that was involved in starting an ISO program and how heavily it concentrated on calibration and quality. We felt our quality record was or exceeded industry standards. Then our largest customer gave us an ultimatum to either become certified or lose out on future long-term contracts. I reached out to SCMEP who, over the years, had offered assistance if we ever decided to become certified. When I reached out to them, they imediately recommended Charli with Diversified Management Systems. It was one of the best decisions I have made for our company and I’m glad I waited until the new standard took effect. The new standard is a total Business Management System. From start to finish and I mean everything. It makes a business owner step back from the daily chaos of the normal operations and look at every process in the business. Yes, we did have to meet all the requirements of the standard but with Charli’s help, we wrote our manual and processes to fit the way we want to run our business. We did have to implement some changes, but every change has been for the better. With Charli’s help and guidance, we wrote our processes in such a way that our system is not cumbersome or overwhelming. Besides the increase in profitability, the biggest benefit I have seen, is the ownership of our system by our employees. I no longer must remind people what their job duties are. It is clearly stated, and they are accountable to meeting their part of the company’s objectives. Charli forewarned me it could be a total cultural change and she was 100% correct. All for the better. I cannot say enough good things about Charli as a mentor and auditor. She is tough but at the same time guides you in the right direction to meet the system requirements. If a business owner is considering becoming ISO certified, I would not hesitate for a second to recommend Charli and her company.”
Darby Metalworks, Inc.