At Diversified Management Systems (DMS), we firmly believe that the strength of any management system lies in the competence and dedication of its people. Organizational excellence isn’t just a goal—it’s a necessity that hinges on delivering top-tier training programs tailored to your team’s needs. We offer personalized, onsite training sessions that are dynamic, interactive, and designed to engage participants fully. Our programs cover critical areas such as internal auditing, effective corrective action, and teambuilding, ensuring your staff is equipped to uphold and enhance the standards we support, including ISO 9001:2015, ISO 14001:2015, AS9100D, ISO 27001:2013, RC 14001:2013, ISO 13485:2016, and ISO 45001:2018.
Section 7.2 of the ISO 9001:2015 standard, titled “Competence,” underscores the pivotal role of skilled personnel in maintaining an effective quality management system (QMS). It mandates that organizations:
- a) Determine Necessary Competence: Identify the specific skills and knowledge required for individuals whose work impacts the QMS’s performance and effectiveness. This could mean understanding process controls, risk assessment, or audit techniques, depending on their role.
- b) Ensure Competence: Verify that these individuals are qualified through a combination of education, formal training, or practical experience. For example, an auditor might need a certification course plus hands-on practice.
- c) Acquire and Evaluate Competence: Where gaps exist, take proactive steps—such as workshops or mentorship—to build the required skills, then assess whether those efforts deliver results. This might involve pre- and post-training evaluations to measure improvement.
- d) Document Evidence: Maintain detailed records, like certificates, attendance logs, or performance reviews, as proof of competence. This documentation is a must-have for audits and a tool for ongoing improvement.
DMS goes beyond checking boxes. We provide comprehensive standards training customized to your stakeholders—employees, managers, and even suppliers—ensuring they grasp both the “why” and “how” of your management system. Our sessions deliver practical insights into applying ISO principles, from conducting audits to resolving nonconformities, all while fostering a culture of teamwork and accountability. We supply documented evidence of every training session, including participant lists, agendas, and competency assessments, giving you audit-ready proof that meets clause 7.2 requirements.
But we don’t stop at standards. DMS also offers training on your specific management system procedures, helping your staff master the processes already in place. This targeted approach maximizes acceptance and efficacy—when employees understand and trust the system, they’re more likely to follow it consistently. Whether it’s navigating a corrective action workflow or optimizing a supplier evaluation process, our training bridges the gap between theory and practice, driving real-world results.
Diversified Management Systems proudly delivers ISO training services across a wide southeastern U.S. region, including Virginia, North Carolina, South Carolina, Tennessee, Georgia, Alabama, and Florida. From a manufacturing plant in Augusta to a healthcare facility in Miami, our onsite programs bring expert instructors to your doorstep, minimizing disruption and tailoring content to your industry and culture. With DMS, you’re not just training for compliance—you’re empowering your people to elevate your entire operation.