Efficiency and efficacy in an ISO 9001 Quality Management System (QMS) are both critical concepts, but they refer to different aspects of performance and improvement. We help you create, implement and monitor your Quality Management System. Contact Diversified Management Systems to help attain and maintain your QMS.
Here’s a breakdown of the two concepts with their corresponding clauses from ISO 9001:
- Efficiency of the QMS
Efficiency relates to how well the organization uses its resources (time, labor, materials) to achieve its goals with minimal waste. An efficient QMS optimizes processes to achieve the desired outputs with the least input.
Relevant ISO 9001 Clauses:
Clause 7.1 – Resources: This clause addresses resource management and emphasizes the need for efficient use of personnel, infrastructure, and the work environment to achieve product or service quality.
Clause 8.5.1 – Control of Production and Service Provision: It requires organizations to ensure that processes are carried out efficiently by controlling the use of resources and reducing variability and waste in operations.
Clause 9.1 – Monitoring, Measurement, Analysis, and Evaluation: Efficiency is measured by monitoring and analyzing the performance of processes, such as tracking productivity and resource utilization.
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